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CS-03 Inventory / Multichannel

Inventory System with Facebook Marketplace Sync

A custom inventory system for a guitar dealer that sells one-of-a-kind items in its store, on its website, and on several marketplaces. It keeps Facebook Marketplace in step with the shop's records, and nothing changes without a person's approval.

Facebook listings matched automatically
120 of 124
Client
A Front Range guitar dealer selling in its store, on its own website, and on several online marketplaces.
Status
Live · in daily use
/ The Challenge

Where the hours were going.

A used-guitar dealer sells one-of-a-kind items. There's one of each, and it can sell anywhere: at the counter, on the shop's website, on Reverb, or on Facebook Marketplace. When it sells in one place, every other listing has to come down, fast.

Facebook Marketplace was the hardest. It's where many local buyers look, but it gives small sellers no way to connect it to their own systems. Keeping it accurate meant scrolling through 150-plus listings and checking each one against the shop's records by hand. Sold guitars stayed up, buyers asked about instruments that were already gone, and some new stock never got listed at all.

Off-the-shelf retail software didn't fit either. It's built for products you reorder, not trade-ins and purchased lots, where every item has its own cost, condition, and price.

/ What We Built

The AI-enhanced workflow.

We built an inventory system around how the dealer actually works. Every item has one record: photos, specs, cost, price, where it's listed, and whether it has sold. That record drives the online shop, the in-store checkout, printed price tags, and sales reports. It also tracks what each purchased lot cost, so the shop knows its real margin on every item.

AI helps with the writing. From an item's rough title and notes, it drafts a clean sale title and a full description, which staff edit and approve before anything is listed.

Then we connected Facebook Marketplace. With no official way in, a sync tool signs in as the shop, reads its live listings, and compares them with inventory. It sorts every difference into a short list: items for sale that aren't on Facebook yet, Facebook listings that look like an unlinked item, linked listings that have disappeared (sold on Facebook, or taken down), and listings that aren't shop inventory at all.

Nothing changes without a yes. The tool walks through each difference one at a time and asks what to do. For new stock, it fills in Facebook's own listing form with the photos, title, price, category, condition, and description, then saves it as a draft for staff to check and post. It never publishes on its own.

The first run linked the shop's existing Facebook listings to inventory: 120 of 124 matched automatically, 4 went to a person to check, and none were mixed up. On a later live run of 526 inventory items against 154 Facebook listings, it confirmed 119 were in step and correctly picked out all 9 listings that weren't shop inventory, with no false matches.

/ Capabilities

What it does.

F-01

One record per item

Specs, photos, cost, price, channels, and sale status in one place, feeding the online shop, checkout, tags, and reports.

F-02

Facebook reconciliation

Each run compares live Facebook listings with inventory and turns the differences into a short to-do list.

F-03

Drafts, not surprises

New Facebook listings are filled in and saved as drafts. Nothing is published, marked sold, or unlinked without approval.

F-04

Built to change

New fields, channels, and workflows are added as the business needs them, not when a vendor gets around to it.

/ How We Built It

From friction to system.

  1. Step 01

    Audit the channels

    We mapped every place inventory lived and where it drifted out of step.

  2. Step 02

    Build the record

    One inventory record designed for one-of-a-kind items, purchased lots, and real cost.

  3. Step 03

    Connect the channels

    The online shop, in-store checkout, and marketplace listings all work from the same record.

  4. Step 04

    Bring in Facebook

    A sync tool that reads live Facebook listings, compares them with inventory, and asks before acting.

  5. Step 05

    Link the backlog

    A one-time pass matched existing Facebook listings to inventory, so ongoing syncing started clean.

/ Outcomes

What changed.

  • One source of truth for every item, in the store and online
  • Facebook listings checked against inventory in a single pass, not one by one
  • Sold items found and taken down, with no false matches on a live run of 526 items
  • New stock reaches Facebook as ready-to-post drafts
  • A system that fits the business instead of the other way around
/ Questions

Common questions.

Why build a custom system instead of buying one?
When a business sells one-of-a-kind items across channels that off-the-shelf software doesn't connect to, a focused custom system can cost less and do more than a large platform that doesn't fit.
Does it post to Facebook automatically?
No, by design. It fills in Facebook's listing form and saves a draft; a person reviews it and posts it. It also asks before marking anything sold or removing a link.
Does it work with other sales channels?
Yes. The same record already tracks the store, the website, and other marketplaces, and the same reconciliation approach extends to new channels.